FAQs

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. We pack the items in 1-2 business days after the placed order and after that it usually takes 1-3 business days until it arrives to you.

What material you use as a shipping packaging?
Our mailing bags is made with fully biodegradable plastic.

I am not in love with my order, can it be returned? What if there is an issue?
We offer a money back guarantee, if you don't like the product. We give you 14 days to send it back to us for a refund. Once we have received the product we will refund the full amount of your original parcel. We can't refund the mailing costs. Please contact us via email before you send it to us.
If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?
If you notice a typo in your address, simply contact us via email and send your right address to us. Please include an order number to the email.


I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you! Please send us an email to notyellowclothing@gmail.com and we will be happy to assist you in any way we can.

You have a tree planting program. How does it work?
Yes indeed we have! When you purchase one item we donate one tree planted to Amazon rainforests.